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Transforming Customer Operations with Sustainable Solutions
Goal50% of innovation projects to be aimed at reducing carbon footprint by 2030
29%
of innovation projects supported carbon footprint reduction in FY2025
Goal50% of innovation projects to be aimed at reducing carbon footprint by 2030
<p><span data-contrast="none">We use a structured approach to ensure that new solutions are customer-driven and commercially viable.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none">Customer Blueprinting: </span></strong><span data-contrast="none">We gather feedback from commercial and technical teams to identify improvement opportunities. Input is curated in an ideation platform, ensuring solutions reflect real customer needs.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none">Stage-Gate Process: </span></strong><span data-contrast="none">New product development follows rigorous checkpoints, cross-functional alignment, and iterative evaluation from ideation to commercialization.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none">FastTrack Team: </span></strong><span data-contrast="none">A dedicated team focuses on short-term opportunities, delivering interim solutions quickly while longer-term projects advance.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
29%
of innovation projects supported carbon footprint reduction in FY2025