Collaborating with Customers

Committed to protecting the planet through sustainable operations, innovative solutions, and responsible resource management.

GoalDelivering a 5% return on investment to our customers

$349M

Value delivered in FY2025

ValueAdvantage: Empowering Customers with Measurable Sustainability and Efficiency

GoalDelivering a 5% return on investment to our customers

<p><span data-contrast="auto">At Solenis, we partner with customers to drive measurable sustainability impact while enhancing operational efficiency. ValueAdvantage™ is our value delivery program that quantifies the carbon handprint of projects, documenting sustainability savings at the project level.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">By leveraging our chemistry, expertise, and digital tools, we help customers reduce water and energy consumption, minimize waste, and lower emissions, all while improving productivity and cost-efficiency. Our internal database of best practices allows us to scale proven solutions across industries, accelerating impact.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The ValueAdvantage™ Hub enhances transparency by providing real-time insights into sustainability performance, enabling businesses to track progress, validate impact, and optimize decision-making. With a growing network of connected devices under the Solenis Cloud, this platform is transforming how we quantify sustainability in real time.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Through collaboration, innovation, and a data-driven approach, ValueAdvantage™ enables customers to meet sustainability targets while unlocking operational value.</span></p>

$349M

Value delivered in FY2025

Listening to Our Customers

At Solenis, we gather customer feedback through a mix of channels across our five business units. Our Voice of the Customer (VOC) process helps us better understand customer experience, identify opportunities for improvement and hold teams accountable for driving positive change, all of which contribute to our overall growth.

Among the tools we use, two survey types play a key role:

Relationship surveys track customer satisfaction and loyalty over time. Automated through Salesforce.com and available in more than 10 languages, they allow account managers to engage customers in their local language. Surveys can be initiated on demand to support business reviews, creating a two-way dialogue that helps identify strengths, address gaps and plan improvements for the year ahead.

Monthly pulse surveys collect feedback after customer transactions in their preferred language. Sent centrally to customers from the previous month, the surveys measure Net Promoter Score (NPS), Customer Effort Score (CES) and Customer Satisfaction Score (CSAT), providing insight into loyalty, ease of doing business, and overall satisfaction. Customers can share additional comments through open feedback, and results are reviewed by regional and local business teams to guide actions that improve service and responsiveness.

The Pool Solutions business also runs an annual VOC study with dealer channel customers. The study includes NPS results that track loyalty trends and pinpoint areas for improvement.

These ongoing efforts help us:

Strengthen customer satisfaction and retention

Align teams around customer needs

Focus investments where they deliver the most value

Recognizing Sustainability Excellence Through Partnership

At Solenis, sustainability is a shared journey. The Solenis Sustainability Award celebrates customer projects that deliver verifiable environmental and operational benefits, reinforcing our commitment to measurable sustainability progress. Over a 12-month period, these initiatives have successfully reduced water and energy consumption, minimized waste, lowered greenhouse gas emissions, and optimized raw material use—all while enhancing business efficiency.

Through our ValueAdvantage℠ Partner Program, we collaborate with customers to quantify, document, and accelerate sustainability improvements. This award serves as more than just recognition—it highlights real-world solutions that drive industry-wide change and inspire best practices across sectors.

Aligned with the United Nations Sustainable Development Goals (SDGs), the Solenis Sustainability Award underscores the power of partnership, innovation, and data-driven impact in shaping a more sustainable future.

Solenis Sustainability Award Winners

Since its founding in 2020, the Solenis Sustainability Award has celebrated customer-led projects that drive measurable environmental impact. These initiatives highlight innovative solutions that reduce water and energy consumption, lower emissions, minimize waste, and optimize resource use. Learn more about the latest award-winning projects and their contributions to sustainability.

2024 Sustainability Award Winner

MARATHON PETROLEUM

Cooling water treatment doubling iron limits, reducing water consumption, and improving cost efficiency.

Solenis helped Marathon optimize its cooling systems with PerFormax cooling water treatment, doubling the iron limit while preventing deposits, saving 357 million gallons of water and approximately $1.5 million annually, reducing chemical use, and improving efficiency.

2024 Sustainability Award Winner

POOLCORP

Sustainable sanitization reducing water use and cutting costs

POOLCORP increased its calcium hypochlorite adoption by 15%, saving an estimated 1 million gallons of water annually through fewer drain-refill cycles. This shift lowered chemical waste and sewage expenses by $5 million, stabilizing water chemistry for more efficient pool operations.

2024 Sustainability Award Winner

HIJOS DE RIVERA

Water-saving innovations reduce consumption while maintaining capacity

Hijos de Rivera’s A Coruña brewery reduced water usage by 121,305 m³ over two years—while sustaining 520 million liters of beer output—through advanced membrane cleaning, ECOCIP, CIP rinsing optimization, and water recovery solutions. This initiative highlights the brewery’s long-term commitment to responsible brewing practices.

2024 Sustainability Award Winner

SAPPI

Innovative fiber optimization reducing energy use and CO₂ emissions

Sappi’s Ehingen mill in Germany optimized fiber usage by replacing market pulp with integrated pulp while maintaining product strength using Xelorex™ RS 1200 and Hercobond™ 2339 additives. This initiative reduced reliance on external fiber sources, saved 1,200 MWh of energy, and cut 6,560 tons of CO₂ emissions annually.

2024 Sustainability Award Winner

SAUDI PAPER MANUFACTURING COMPANY

Retention innovation reducing chemical use and lowering carbon emissions

Saudi Paper Manufacturing Company optimized resource efficiency at its Dammam site by implementing PerForm™ SP 4715 KR, reducing wet strength resin consumption by nearly 30% and improving process stability. This initiative lowered Scope 3 CO₂ emissions by 338,536 kg annually and saved over $353,000 in operational costs.

2024 Sustainability Award Winner

GRAND HYATT DUBAI

Sustainable operations reducing energy, water usage, and plastic waste

Solenis supported Grand Hyatt Dubai in enhancing its sustainability practices, by implementing Clax Advanced low-temperature laundry solutions, Twister Pads for chemical-free cleaning, and AERO 15 energy-saving vacuum cleaners. These initiatives saved 850 MWh of energy, 6,979 cubic meters of water, and 386 tons of CO₂, while reducing plastic use by 83% and cutting costs by $83,200 annually.

2023 Sustainability Award Winner

SIMEC MINING

Flocculant solutions leading to significant reduction in water and CO2 for tailings management project.

Solenis helped Iron Duke’s Tailing Storage Facility of SIMEC Mining, Australia to uses an automatic batch process to efficiently prepare flocculant solutions that contributes to significant cost savings, CO2 emissions and water usage reduction by applying Praestospeed.

2023 Sustainability Award Winner

KFC

Initiatives Leading to Enhanced Cleaning Efficiency, Significantly Reduced Product and Packaging Consumption

Diversey, a Solenis company, helped KFC UK and Ireland to improve cleaning efficiency in their restaurants and significantly reduce the consumption of cleaning products and related packaging. The combination of initiatives was estimated to reduce the company’s annual packaging waste by 7,504 kg.

2023 Sustainability Award Winner

BRASKEM

Water treatment initiatives leading to significant reductions in water and chemical consumption

Solenis helped Braskem Q1 industrial facility in Camaçari, Brazil to implement innovative water treatment solutions that contributed to significant cost savings and resulted in profound sustainability benefits, introducing a new scale inhibitor, Performax.

2023 Sustainability Award Winner

BASF WHITE STONE

Boiler water optimization program enables chemical manufacturer to reduce water use, fuel consumption and carbon output.

Solenis helped BASF’s chemical plant in White Stone, South Carolina, optimize two boilers used in several critical processes and, as a result, reduce its annual water and fuel costs by $27,002 and annual carbon dioxide emissions by 6,156 tons.

2023 Sustainability Award Winner

MERCER INTERNATIONAL INC.

A new silicone-based pulp defoamer reduces water and energy requirement for black liquor evaporation plant.

A Solenis silicone-based brown stock defoamer improved the brown stock washing operation enabling the mill to save approximately 25 cubic meters per hour of wash water in addition to the extraction of CO2-free electrical energy of 4371125 kWh/a.

2023 Sustainability Award Winner

WESTROCK SEMINOLE MILL

Chemical optimization projects enable containerboard mill to reduce annual costs, carbon footprint and water use.

Solenis helped WestRock’s Seminole Mill optimize its use of dry and wet strength chemistries and, as a result, reduce its annual costs by $3.9 million and annual carbon dioxide emissions and freshwater consumption by 7,492 tons and 6 million gallons, respectively.

2023 Sustainability Award Winner

DIAGEO

Partnership maximizes the volume of water recovered at Diageo’s eleven African breweries.

Diversey’s technical expertise and water treatment solutions reduced water consumption across the sites by more than 20% (in excess of 1m cubic meters per annum) whilst at the same time achieving a 23% reduction in the volume of chemicals consumed.

2023 Sustainability Award Winner

HEINEKEN

Water conservation projects enable brewer to significantly reduce water intake in water-stressed areas.

The implementation of Diversey’s AquaCheck program enables HEINEKEN to achieve a 6 percent reduction in average water intake across 10 breweries in Africa and Brazil, equating to a savings of 2,936,100 cubic meters of water.

2023 Sustainability Award Winner

TARGET CORPORATION

A simplified store cleaning program leads to significant waste and CO2 reductions.

Working together, Target and Diversey created a simplified store cleaning program to help reduce the company’s annual chemical packaging waste. After an 18-month pilot, they rolled out the new program across all stores in less than four months, minimizing disruption to stores and the guest experience. The simplified program has an annual estimated packaging waste reduction of 17,520 kg (58%).

2023 Sustainability Award Winner

REPSOL INDUSTRIAL COMPLEX

Wastewater treatment plant optimization program increased water reuse, delivered energy savings, and reduced sludge.

Solenis' Chargepac™ coagulant program helped Repsol, S.A. (Spain) plant reduce severe performance and corrosion problems on their DAF unit. As a result, increased water reuse reduced risk of failing on environmental compliance. Fresh water and energy savings were also achieved.

2024 Sustainability Award Winner

Reynolds Consumer Products

Innovative barrier additive enhances sustainability while ensuring top performance of paper-based product.

RCP partnered to transition to a Solenis-provided barrier additive to eliminate PFAS from a production process. This change met their high standard for the manufacture and performance of paper-based products while ensuring compliance with pending PFAS regulations and enhancing sustainability.

“<p class="p1">At Solenis, we are continuously enhancing our capabilities to help our customers tackle critical sustainability challenges, reduce their environmental impact and help create an energy-efficient, cleaner, safer world. It's why we're here.</p>”

John E. Panichella

Chief Executive Officer